FAQs – Online Learning

How long do I have access to online learning for?

Your course page will specify how many days a particular course has access for. Most of our courses have 365 days access. On completion of 365 days, you may renew the access for a small fee. You will need to email us for same. Some courses may have just 30 days access.

Does the course come with CPD and any certificate of completion?

The courses that are eligible for certification and CPD are clearly marked in the product description. On successful completion of course & quiz, a certificate is produced automatically in your browser and you may save it as an image file.

How long are the courses?

The courses range from 2 hours to longer duration. The actual duration is specified in course details.

What IT resources do I need to access the course?

Access to a device with a modern web browser with fast Internet is all that you need to access our courses.

How do I access the courses?

Instructions for Course Access after registering:

Step 1: Basic instructions to access Qiology courses in your online learning account (if you have registered for a webinar or recorded webinar/seminar):

Please watch the following two videos or read the section below.

Video – How to Login and Reset your password

Video – How to Access and Complete courses

Text Based Instructions

Go to: www.qiology.com.au

Sign-in to your Qiology account using your username/email address and password.

Navigate to the “My Online Learning” section of the website, which is on the navigation bar at the top right-hand corner of the homepage.

Click on the Relevant Course:

You are now in the course, with all the instructions to access
+ Signed Release Form
+ Webinar Access (and recorded webinar access after recording is complete and recording is uploaded).
+ Attendance certificate downloads (AFTER COMPLETING QUIZ).

The most important point while using our online learning system, which must be adhered to: Each section needs to be completed and “marked complete” with the click of a button before you can proceed to the next step, as it’s a modular system.

After each segment, you must click the “Mark Complete” button at the bottom of the page to proceed to the next segment. If you do not click this button, you may not be able to proceed to the next segment. If you do not “Mark Complete” all the sections your certificate may not be available.

Step 2: Mandatory Release e-Form:

Most of our courses come with a release form. Please click the relevant acceptance of terms, and sign in the box with your mouse/trackpad/tablet device/smartphone. Click the Send button. You will receive a copy via email, and we will receive a copy of the form. Once you have the email confirmation, please mark the section complete and proceed to the next section.

After you have completed the webinar/recorded webinar/seminar, we ask that you claim your CPD certificate right after the event. This will be generated for you after completing the quiz, and will be downloadable.

How do I progress through the course?

Upon clicking the course, you will reach the course page where you can see all the course material. Please approach the course material sequentially. A green tick mark shows that a module is completed.

After you have downloaded the downloadable material and watched the videos, you may mark the respective module complete by clicking “Mark Complete” Button.

The modules that are already completed will be marked in green.

How do I get a certificate?

Most of the online courses have a quiz as the last module. When you progress through to the quiz, please complete the quiz and on completion, you will be shown a button to download your certificate as an image.

You may see the video above to see the entire course process.

What is the difference between an “Online Recorded Seminar” and a ” “Webinar ?”

What is an “Online Recorded Seminar?”

Online Recorded Seminars are prepared in advance based on recordings of live seminars and webinars that have taken place over the years and have been filmed and edited usually with great care to preserve teachings of important educators in our industry. We do our best to optimise your learning outcomes and provide support materials such as course notes downloads, and quizzes.

There will potentially be a release form included in the course too, for the interests of Qiology, and our presenters. As they were recorded prior, and all of their support materials are included, you can watch them at any time and access all relevant materials, as there is no set time for you to attend. Each registration allows one year access to the course.

What is a “Webinar?”

Webinars are live, interactive experiences that follow a specific date and time schedule, which are indicated clearly on Qiology’s website, as to when they will be held, and in which time zone. Webinars provide us with an interactive experience with a presenter that may be local or international, depending on where you are attending from. We usually have the option to interact with the presenter, and other attendees through the webinar host service, Zoom, that is our chosen webinar platform, due to its ease of use. We provide course notes, and quizzes and supporting materials with our Webinars, just like we do with our Recorded Seminars.

Webinar access is different from our Online Recorded Seminars. Webinar infrastructure (webinar notes, release forms, quizzes, and Zoom access links and instructions) will all be found in your relevant course in the “My Online Learning” section of the website when you have signed into your account. However, in some cases, the material and infrastructure may not be available immediately at the time of your registration, and may only be available to you in the days prior to the webinar, depending on when the materials are ready and prepared by the presenter, and how fast our team can have them up on the website (we try our best to be organised!). Please rest assured, that we will have your access available to you in the week or days prior to the webinar, and you will also receive an automated email from Qiology in the lead up to the live webinar, providing you with instructions and support on how to access your webinar, and its associated materials.

What if there is something wrong with a course?

If you have questions at any time or think something is wrong with your course access, then please get in contact with us, and we will do our best to remedy the situation: info@qiology.com.au

Do you have more questions?

We welcome your questions. Please write to us on “info@qiology.com.au” and we will be glad to provide you a solution.