Our Privacy Policy

General and Website Privacy Policy

At Qiology, we are committed to protecting your privacy as a customer and as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully. 

Regarding the information that we collect from you

In the course of your visits to our website or use of our services like products, courses, seminars and online courses including webinars etc., we may obtain the following information about you: name, email, address, telephone number, credit card details, billing address, geographic location, IP address, support queries, blog and social media comments. Some content on our website may also contain images and videos of course participants, patients being treated as its important for delivering education in our field.

How we use your information

Personally identifiable information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, delivering relevant training products, assessments of learning programs and diagnosing and treating health issues, if part of a program.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Non-personally identifiable information: We also use the information we collect to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

Storage and security of your information

We will use all reasonable means to protect the confidentiality of your personal information while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your personal information is compromised, we will promptly notify you in compliance with the applicable law.

Cookies and pixels

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. 

Sharing your information with third parties

We do not and will not sell or deal in personal information or any customer information.

Your personal information details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your personal information for any purpose other than that for which it was shared.

Disclosure of your information

We may from time to time need to disclose certain information, which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your personal information to protect the rights, property or safety of the Qiology, our presenters, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your personal information, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your personal information in good faith and where required by any of the above circumstances.

Links to other websites

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware that when they leave our website they will need to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website, www.qiology.com.au

Change in privacy policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

Privacy Policy Regarding Your Course information:

At Qiology we use the LearnDash system to manage our educational programs. We also use WooCommerce system to run our online commerce platform. These platforms (plugins) are hosted on our secure website hosting platform. Our hosting platform is a cloud based services and they may host our data in their servers around the world.

Contact us

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at info@qiology.com.au and we will respond promptly.